Refund, Cancellation and Transfer Policy
(South Africa – Consumer Protection Act compliant)
Last Updated: 29 December 2025
This policy applies to all products and services offered. Specific terms may differ by product category as outlined below.
All purchases are subject to South African consumer law, including the Consumer Protection Act (CPA).
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GENERAL PRINCIPLES
• Refunds, cancellations, and transfers are handled fairly and transparently
• Change-of-mind refunds are limited where content or services have already been accessed
• Defective or misrepresented goods and services are handled in line with CPA requirements
• Any fees charged are reasonable, disclosed upfront, and not punitive
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DIGITAL MEDIA
(ebooks, PDFs, downloadable teaching resources)
Digital products are non-refundable once downloaded.
A refund or replacement will be provided only if the digital product is defective or not as described. This includes corrupted files, incomplete content, or files that cannot be opened using standard software.
Digital products are non-transferable once downloaded.
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COURSES
(online or in-person)
For courses purchased online, a 7-day cooling-off period applies, provided the course has not been started and no materials have been accessed.
Once a course has been started or content accessed, cancellations for change of mind are not permitted.
Refunds after the course has started are only available if the course is defective, materially different from what was advertised, or not delivered as agreed.
Course enrolments may be transferred to another person for a disclosed administrative fee, provided the course has not yet been started.
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EVENTS
(conferences, workshops, live or online events)
For events purchased online, a 7-day cooling-off period applies, provided the event has not yet started.
Once an event has started, refunds for change of mind are not available.
If an event is cancelled by the organiser, a full refund will be offered or the option to transfer to a future event.
Event tickets may be transferred to another person before the event date. A reasonable administrative fee may apply and is disclosed in advance.
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APPAREL
(clothing and accessories)
For online purchases, apparel may be returned within 7 days of delivery for change of mind, provided items are unused, unworn, and in original condition.
If apparel is defective or not as described, consumers are entitled to a repair, replacement, or refund within a reasonable period after delivery, typically up to 6 months.
This applies even if the item has been used, provided the defect is due to a manufacturing fault and not misuse, improper care, or normal wear and tear.
Exchanges are offered according to store policy.
Once purchased, apparel belongs to the consumer and may be given or sold to another person. We do not manage apparel transfers.
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PARTNERSHIP SUBSCRIPTIONS
(ongoing memberships or partnerships)
Ongoing partnership subscriptions may be cancelled with one month’s notice.
Cancellation fees apply only to ongoing subscriptions and not to once-off purchases.
The cancellation fee is 10% of the remaining subscription value or a stated minimum amount if 10% is less. This fee is disclosed before purchase.
Any unused portion of the subscription may be refunded on a pro-rata basis, less the applicable cancellation fee.
Subscription transfers may be allowed subject to approval and stated conditions.
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CONTACT & PROCESS
All cancellation, refund, and transfer requests must be submitted through our official support ticket system.
Requests made by phone call, social media message, or verbal communication are not considered valid requests and cannot be actioned.
Our support ticket system is accessible via our website at https://www.christtinelivingstone.com and is the only designated channel for handling these requests.
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