Order and Refund Policy - Digital Products
Last Updated: 30 October 2026
This policy applies to free and paid digital products offered through ChristineLivingstone.com. Individual product pages may contain additional information about the specific product.
1. Definitions
1.1 Digital Product – Any electronically supplied product offered through ChristineLivingstone.com, including ebooks, digital books, workbooks, printable resources, online courses, learning materials, posters, images and other downloadable or digitally accessible content.
1.2 Customer – A person who purchases or receives a Digital Product.
1.3 Paid Digital Product – A Digital Product purchased for payment.
1.4 Free Digital Product – A Digital Product supplied without payment.
2. Free Digital Products
2.1 Free Digital Products are supplied without payment.
2.2 As no purchase price has been paid, a monetary refund does not apply to a Free Digital Product.
2.3 If a Free Digital Product is faulty, incorrect or inaccessible, the Customer may request assistance through the support ticket system described in section 7.
3. Paid Digital Products
3.1 Paid Digital Products are supplied electronically in the format and manner described on the applicable product page.
3.2 Customers should review the product description, contents, format and any stated technical requirements before completing a purchase.
3.3 A change of mind, an accidental purchase or a decision that a product is no longer wanted does not automatically entitle the Customer to a refund.
3.4 Because digital content may be downloaded, copied or accessed immediately, a change-of-mind refund will not normally be provided once the product has been downloaded or accessed, subject to any rights or remedies that apply under applicable law.
3.5 Nothing in this policy excludes, restricts or overrides any consumer right or remedy that cannot lawfully be excluded or restricted.
4. Faulty, Incorrect or Incomplete Products
4.1 If a Paid Digital Product is defective, damaged, incomplete, materially different from its description or otherwise not supplied as agreed, the Customer should submit a support ticket and explain the problem.
4.2 Where reasonably possible, the Customer should identify the product, describe the fault or discrepancy, and provide any relevant order details or screenshots.
4.3 ChristineLivingstone.com will assess the reported problem and determine an appropriate remedy in accordance with the circumstances and applicable law.
Depending on the problem and the remedies available, this may include correcting the file, providing a replacement or arranging a refund.
4.4 Nothing in this section limits any statutory rights the Customer may have in relation to defective or incorrectly supplied digital content.
5. Download and Access Problems
5.1 If a Customer cannot download, open or access a purchased Digital Product, the Customer should first check that their device, software and internet connection meet the stated requirements, where applicable.
5.2 If the problem continues, the Customer should submit a support ticket explaining the issue and identifying the product concerned.
5.3 Reasonable assistance will be provided to investigate access problems and, where appropriate, help the Customer obtain the product they purchased.
5.4 A technical problem does not automatically entitle the Customer to a refund. However, any applicable consumer rights and remedies remain unaffected.
6. Refund Requests and Applicable Law
6.1 Refund requests will be considered in accordance with this policy and applicable South African law.
6.2 Certain electronic transactions may be subject to statutory cancellation or cooling-off rights. Whether such a right applies depends on the nature of the transaction, the product and the circumstances, including any applicable statutory exceptions.
6.3 Where a refund or another remedy is required by law, this policy does not remove that entitlement.
6.4 Where a refund is approved or legally required, it will normally be processed using the original payment method where possible, subject to applicable law and the payment provider's processing requirements.
7. Support and Contact
For assistance with a Digital Product, including faulty files, incorrect products, download problems, access difficulties or refund requests, please submit a support ticket through the ChristineLivingstone.com Helpdesk.
Please include your name, the product name, your order or payment reference where applicable, and a clear description of the problem.
8. Policy Acceptance and Updates
8.1 By purchasing or accessing a Digital Product, the Customer acknowledges the applicable product information and terms.
8.2 ChristineLivingstone.com may update this policy from time to time. Any applicable statutory rights remain unaffected by such updates.
8.3 The terms applicable to a purchase will normally be those in effect when the purchase is made, subject to any changes required by law.
9. Governing Law and Jurisdiction
9.1 This policy is governed by the laws of the Republic of South Africa.
9.2 Any legal dispute arising from or relating to this policy will be subject to the jurisdiction of the courts of South Africa, subject to applicable law.